Frequently Asked Questions

It will take a while for your pet to get its grooming completely done. Please see the tab Pet Grooming Tips. The groomer will call you when your pet is done. Please do not “drop by” if you haven’t yet heard from your groomer.

You are welcome to bring any medicated shampoos that have been prescribed by your vet. We also offer a variety of hypoallergenic and soothing shampoos. Talk to your groomer to determine the best course of action.

Your pet will have to be on a leash or in a carrier. We understand that your furry friend may be very well mannered and listens to your every command, but there can be too much excitement and many different variables, mainly other dogs that may not be so well-behaved. Having your pet on a leash or in a carrier ensures that everyone comes in and is able to go home without incident.

No. It is best that you are not with your pets during the session. Your pet will not be able to relax completely and enjoy their experience. The groomer needs to be the one in charge of the session and having Mom or Dad there ends up being a distraction rather than helping.

As long as you let us know at least 24-hours in advance, there is no fee. However, in cases of same-day cancellations or “no-call no-show” a fee will be charged, not to exceed the cost of your standard grooming charge.

Yes, everything is now done on our reservation app, Paw Partner. Along with customer and pet information, we will need the release forms signed & a payment method on file. Your pet's up-to-date vaccine records can be uploaded to that site, emailed, or brought with you.